Privacy Policy

We collect a variety of information to operate, secure, and improve the RobotifyX platform. This includes:

• Account information, including name, email, password, credentials, profile photo, and contact details.
• Business and seller data, including company name, address, tax ID, business licenses, and representative information.
• Payment and transaction information, including payment method, billing address, and transaction history, processed via third parties such as PayPal and Stripe.
• Product listings, uploads, marketplace content, and communications between users and RobotifyX.
• Support requests, feedback, and survey responses.
• Optional information you provide, such as preferences, marketing opt-ins, or additional profile data.

We also automatically collect:

• Device and browser information, including IP address, device type, operating system, browser version, and language settings.
• Usage activity and interaction data, including pages visited, features used, time spent, clickstream data, and referring URLs.
• Log files, diagnostic data, and crash data.
• Cookies, web beacons, and similar tracking technologies.

For robotics integrations, we may process metadata, configuration data, system-level information, sensor data, and logs provided through APIs or connected services. We may also collect information from third-party partners, public sources, or verification providers to confirm your identity or business status.

• Operate, maintain, and improve the platform and services.
• Facilitate transactions, escrow payments, and order fulfillment.
• Verify user and business identities, prevent fraud, and enforce platform policies.
• Provide customer support, respond to inquiries, and resolve disputes.
• Analyze usage, monitor performance, and develop new features.
• Send transactional, administrative, and marketing communications where permitted by law.
• Comply with legal, regulatory, and tax obligations.
• Protect the security, integrity, and lawful use of the platform.
• Conduct research, surveys, and aggregate analytics in de-identified or anonymized form.

We do not use your personal data for automated decision-making or profiling that produces legal effects without your explicit consent.

We may share information as follows:

• Between buyers and sellers to complete transactions, resolve disputes, and facilitate communication.
• With service providers and vendors, including payments, hosting, analytics, customer support, verification, marketing, and IT security providers.
• With affiliates, subsidiaries, or business partners for operational purposes.
• To comply with legal obligations, law enforcement requests, court orders, or regulatory requirements.
• In connection with a business transfer, merger, acquisition, or sale of assets.
• To protect the rights, property, or safety of RobotifyX, users, or the public.
• With your consent or at your direction.

We do not sell personal data. We may share aggregated or de-identified data for analytics, research, or marketing purposes.

We retain information only as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

• Account and transaction data is retained for as long as your account is active and for a period thereafter as required by law or platform policy.
• Data related to legal claims, disputes, or investigations may be retained longer.
• We will delete or anonymize personal data when it is no longer required.

You may request deletion of your account or personal data, subject to certain exceptions such as legal compliance, fraud prevention, or dispute resolution.

We implement commercially reasonable technical, administrative, and physical safeguards to protect user data. These include encryption, access controls, secure data storage, regular security assessments, and monitoring systems designed to detect and prevent unauthorized access, loss, misuse, or alteration of data.

• Data is encrypted in transit and at rest where feasible.
• Access to personal data is restricted to authorized personnel and service providers.
• We conduct periodic security reviews and vulnerability assessments.
• Incident response procedures are in place for potential breaches.

However, no system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their credentials and promptly notifying us of any suspected unauthorized activity.

• Access or update your data at any time via your account dashboard or by contacting support.
• Request deletion of personal information, subject to legal and operational exceptions.
• Restrict or object to certain processing, such as marketing or analytics.
• Opt out of non-essential communications, including marketing and surveys.
• Request a copy of your data in a portable format where required by law.

Requests may be submitted via support@robotifyx.com. We will respond in accordance with applicable law and may require verification of your identity. Some rights may be limited by law or platform policy.

We use cookies and similar technologies to maintain sessions, analyze usage, personalize content, and improve performance. Cookies may be set by us or by third-party providers such as analytics or advertising partners. You may control cookies through your browser settings, but disabling cookies may affect platform functionality.

• Session cookies are required for authentication and security.
• Analytics cookies help us understand usage patterns and improve the platform.
• Preference cookies store your settings and choices.
• Some third-party cookies may be used for advertising or social media integration where applicable.

For more information or to manage your cookie preferences, contact support@robotifyx.com.

Your information may be processed in the United States and other jurisdictions where we or our service providers operate. We take steps to ensure appropriate safeguards for international transfers, such as standard contractual clauses, data processing agreements, or reliance on adequacy decisions where applicable.

By using the Services, you consent to such transfers and acknowledge that data protection laws in other jurisdictions may differ from those in your home country.

Data related to robotics systems may originate from external hardware, integrations, or third-party sources. RobotifyX does not control all such sources and cannot guarantee the accuracy, completeness, or security of externally provided data. Users are responsible for ensuring lawful, ethical, and compliant use of all robotics data, including compliance with export controls, privacy laws, and industry standards.

If you connect third-party services or devices, you are responsible for reviewing their privacy practices and ensuring appropriate safeguards.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. We will notify users of material changes by posting an updated policy on our website and updating the effective date. Continued use of the platform constitutes acceptance of any updates.

RobotifyX is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete such information. Parents or guardians who believe their child has submitted information may contact us at support@robotifyx.com.